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ineen - Frequently Asked Questions

How do I start using ineen?

ineen software is free to download and you can always get the latest version here. If you have any problems using ineen, please first make sure that you are using the most recent version of the software.

To download ineen to your computer, simply click the download link. Save the installation file to your computer. Be sure to remember where you saved the file (the desktop might be a good place).

The very first time you install ineen you must create for yourself a new user account. Now fill the empty fields. You will be asked to enter the security ID , your email address [this is where you account data will be sent] and an ineen password. Then check the box in front of "Yes I have read and I Accept the ineen End Users License Agreement". Press "Submit'. The new password will be sent to the email in case you have forgotten the password you chose before. All 4 fields are required.

How do I install ineen?

To install ineen, after clicking the DOWNLOAD button, choose the option "open" in the downloading window. ineen will choose itself the location and the installation process starts immediately after downloading without clicking anywhere.

How do I retrieve my password?

Right-click on the main interface and click "Log-in..". Click on the text link "I forgot my password".

How do I use a headset?

A computer headset has two separate connectors - one for the microphone, and one for the speaker (some newer headsets connect via USB, these are typically a bit more expensive but in general quite good). Also make sure that the headset has a microphone. You can also buy a handset, just as long as it has two connectors so that it can be plugged into your computer.

How do I make an ineen call?

There are several ways to make a call:

• Input the ineen number of the person you wish to call and press Enter on your keyboard pr press the green Dial button
• Right-click the contact in your Buddy List and select "Call”
• Double-click the contact in your Buddy List or the search result
• Select contact in your Buddy List and then click the ”Dial button” in the middle of the dial pad.
• Drag the contact from your buddy list over to the main Dial pad interface.

NOTE: If you are already on a call and you want to make another call just press another Line button. This will immediately put the call you were in on Hold. You can go back and froth between the calls just by pushing the appropriate Line buttons. If you forget who was on what line just place your mouse pointer over the line button and the Hover Tip will tell you who is on that line.

I dialed a number but it didn't work?

Remember you can't call regular phones just yet so make sure you are calling an ineen number.

How do I answer an ineen call?

If someone is calling you, you will hear the sound of a telephone ringing and ineen will pop to the front of the screen. You can decide at that time if you want to Ignore the call or answer it.

 

There are several ways to answer a call:

• Click on the green Dial button
• Click on the Line button that is flashing Yellow
• Press Enter on your keyboard
• You can also turn on Auto-answer [AA] and the calls will be answered automatically

NOTE: If you are already on a call and you want to answer another call coming in on another line just press the line button that is flashing. This will immediately put the call you were in on Hold. You can go back and froth between the calls just by pushing the appropriate line button. If you forget who was on what line just place your mouse pointer over the line button and the hover tip will tell you who is on that line.

How do I transfer a call?

There are 2 ways to transfer a call. Supervised Transfer and Blind Transfer.

Supervised Transfer allows you to notify the user you are transferring the call to them. Place the call on Hold, select another Line, call the user the call is to be transferred to, notify the transferee the call is coming through, click on the "XFER" button and then select the line that is hold.

Blind Transfer is used to send a call to another user without notification. With the call being active, simply click the "XFER" button then dial the ineen user you want to transfer the call to. Then immediately click the "XFER" button again.

How do I record a call? Can I record even when not in a call?

Before recording calls make sure you have chosen the folder you wish to store your recorded calls in. Open "Settings" (Right-click on the main interface). Choose the directory by clicking on the "Choose Directory" button. Simply press the "REC" button on the main interface and your call (video or audio) will be recorded as an AVI file in that folder.

How do I add a Contact or create a new Group?

There are several ways to add a contact:

• During a call you can add a contact by clicking on the Add contact text in the main Dial pad windows.
• In your recent calls [Dialed, Received or Missed Calls] you can Right-click and add the contact to your Buddy List
• Click on the Calls and Contacts button and Add a Group or Contact

Why do I see a user as offline when I know they are online?

It could be that the user you are trying to contact has set their Status to Offline. You can change your Status by clicking on the drop-down arrow to the left of the status icon on your IM window.

Can I log in from multiple computers with ineen? What about my contact list?

You can log in to ineen from multiple computers, but you won’t have access to your contacts since this is stored locally (on the computer where you first installed ineen). You will have to add and authorize your friends once again. We are currently implementing a feature that will allow you to get access to your Buddy List automatically from multiple computers.

NOTE: You can Import and Export contacts in your Buddy List by clicking on the Calls and Contacts button at the top of the IM window. Using this method you can take your contacts with you by saving this data to a USB key, CD, Floppy Disk, FTP server etc.

How do I block someone from contacting me?

To block a user, you can edit the list of blocked users in the Privacy Management Window by Right-clicking on the main Dial pad window and clicking Privacy Management. You can choose to Block the user's incoming Phone calls, IM messages & stop them from seeing your Presence status.

How do I make a conference call?

It is now possible for up to 10 people to conference call with ineen on each ineen host! There are several ways to set up a conference call:

• The easiest way to do this is to turn on Auto-Answer [Press the AA button on the main Dial pad interface] and turn on Auto-conference [Press the AC button on the main Dial pad interface] and tell everyone to call you at a certain time. Each call that comes in will automatically join your conference.
• You can also add the participants individually by clicking the CONF button on the main Dial pad interface when in a call with them.

NOTE: Distributed conferencing can increase the number conference participants and reduce the strain on any one conference host computer immensely! Each ineen user can add new participants to any conference call. Since each ineen user is capable of adding as many as 10 people the size of the conference could be huge. This is very handy when the conference attendees are concentrated in pockets all over the world. It could be that you want to conference with 5 users from Europe and 10 users from the US and 5 users from Canada. 3 ineen users could be the hosts for each pocket of users and then conference in the other host. E.g. The Europe ineen host conferences 5 users and then conferences 1 USA ineen conference host who has conferences in another USA host who in turn conferences in the Canadian host. Finally the European host is brough tinto the conference by the Canadian host. You now have 20 people in conference! This also helps reduce the strain put on any 1 conference host machine.

How do I make a video call?

Call the ineen user you would like to have a video call with. Make sure your video camera is properly configured by using the Tuning Wizard and that the user you are calling has a video camera and it is properly configured.

How do I send instant messages?

Right-click or Double-click on a contact in your Buddy List.

How do I change my ineen number?

Currently the only way to change your ineen number is to go through the install process again. We are currently implementing a complete profile management system that will allow for this and more.

How do I delete Calls, Contacts or Groups?

Use your delete key on your keyboard to delete items or select the item to be deleted and click on the Call and Contacts button at the top of the IM window and then choose Delete.

How do I uninstall ineen?

In order to uninstall ineen please look at the right hand corner of your PC screen. There, in the system tray is a small green spot - ineen icon - click on it and choose "Exit" from the menu that pops up.

To uninstall ineen open your control panel (Start->Control Panel, or Start->Settings->Control Panel) and choose "Add/Remove Programs". Select ineen from the list and click on "Remove".

What do I need to use ineen?

In short: practically all home computers purchased within the last 2-3 years can run ineen and if you pick up a headset [and web camera if you want to take advantage of Video], you’re good to go!

You need a PC with Windows 2000 or newer, a sound card (full-duplex is best), microphone (built-in or external) and speakers or headset.

What kind of headset or USB phone should I use?

You need a computer headset, not a telephone headset. A computer headset has two separate connectors – one for the microphone, and one for the speaker (some newer headsets connect via USB, these are typically a bit more expensive but in general quite good). Also make sure that the headset has a microphone. You can also buy a handset, just as long as it has two connectors so that it can be plugged into your computer. We recommend GN Netcom headsets for the best audio experience which are carried at most electronics retail outlets.

NOTE: If you don’t own a microphone, you may be able to use an existing pair of headphones as a temporary solution. Connect your extra headphones to the microphone input of your sound card and speak directly into the ear piece. We are not responsible for any damaged equipment so please try this at your own risk!

I am using a laptop with a built-in microphone and speakers, can I still use ineen?

Yes, we can this Speakerphone Mode. ineen has Acoustic Echo Cancellation which allows you to simply speak into your laptop and hear through your speakers. In noisy environments this might not be the best solution. You can certainly send instant messages at the very least, and if you don’t own a mic, you can try using a pair of headphones by plugging them into the microphone jack in your computer. Note that ineen is not responsible for any damage to your equipment, so try at your own risk!

I want to use a USB headset/phone or multiple sound cards. How do I do this?

If you use a USB headset or USB phone or use multiple sound cards, you can configure which device by running the Tuning Wizard. You can run the tuning wizard by Right-clicking on the main Dial pad window and selecting Tuning Wizard.

Can I use ineen to send instant messages to my friends who use AOL/ICQ/Yahoo/MSN Messenger or Skype?

ineen uses SIP [Session Initiation Protocol] and other open standards. ineen in interoperable with various SIP networks today including but not limited to:

Free World Dialup
SIPphone
TerraCall
Iptel.org

Currently none of the more well known IM networks [AOL/ICQ/Yahoo/MSN Messenger or Skype] use SIP or they are are not choosing to be interoperable with other networks.

Where can I report bugs?

We appreciate the help to make ineen a better experience for everyone – please submit your suggestions, comments and questions in the Support Forum.

What are Open Standards and why does it matter?

An Open Standard is more than just a specification. The principles behind the standard, and the practice of offering and operating the standard, are what make the standard Open.

ineen follows the standards presented mostly by the IETF. Proprietary technology, not unlike Skype, will not automatically work with "off the shelf" standards compliant equipment and solutions. ineen offers that flexibility. Proprietary technology like what is used in some other IM and VoIP applications, leave the user at the whim of the provider or vendor deploying that technology.

SIP [Session Initiation Protocol] is the leading protocol for open IP communications today. ineen uses SIP. The SIP community is made up of thousands of engineers and a great many organizations collaborating and working together to make the future of IP communications more open and accessible for everyone.

To learn more about Open Standards and SIP consider visiting these websites:

IETF SIP Working Group
Counterpath Solutions, inc.

ineen can be used to intercommunicate with other SIP networks some of which can be found on SIPindex.com